Frequently Asked Questions

ACCOUNT

Do I need to register myself to place an order?
No, you can purchase without registering an account. To ensure that the order is delivered correctly, however, the data provided for the purchase (or saved in the personal account, if desired) must be correct.

Registration with our site allows us to provide you with all necessary information regarding your order.

 
I have forgotten my password. How can I recover it?

You can recover your password by accessing your personal page and clicking on "Recover Password". Then we will send you a temporary password which you can modify as preferred.

 
Can I modify the personal data in my account profile?
The data contained in your account profile can be modified at any time in the section "Personal Data".

 
How can I unsubscribe from the newsletter?
In your account profile, go to the "Personal Data" section, and remove the flag next to "Subscribe to our newsletter!".

  

ORDERS
 
Can I order a gift pack?

Yes. In the catalogue you will find products pre-packaged in cardboard or wooden boxes. If you wish to send the wine as a gift, you can leave a message to be written on the greetings card during the check-out procedure. Your gift can also be delivered directly to the addressee.

 
Is it possible to make company purchases?
Yes. In this case, you should enter the details of the company and its VAT code at the moment of purchase. In this case, an invoice will be issued.

 
Do the prices shown on the site include VAT?
Yes. All our prices are shown inclusive of VAT in order to make the purchasing process as simple and clear as possible.

 
How can I obtain information about my order?

You can access all the details of your orders in the section "Details of current and previous orders" in your account profile.

 
Can I cancel an order after submitting it?

Your order can be modified or cancelled for the entire duration of the purchasing process until payment has been processed. After payment, it is necessary to contact us by telephone (+39 0461 381791) or e-mail (shoponline@cavit.it). In this case, to cancel your order you will be asked to provide the relative details. Shop On Line di Cavit is open from Monday to Friday between 09:30 and 12:30 and from 14:30 to 18:45 (Saturdays: 10:00 to 12:30). If your order has already been delivered, you can exercise the right of withdrawal. 
 

PAYMENT METHODS
 
Which methods of payment do you accept? 
We accept several methods of payment: credit/prepaid card, My Bank (irrevocable bank transfer) and PayPal.

 
Is it safe to use my credit card to pay for my purchase? 

Our payment service is extra-secure thanks to Moneta Online, provided by Intesa Sanpaolo, and to the use of PayPal. Using your credit card is simple and safe.

 
What does the CVC/CVV marking on my credit card mean?  

CVC/CVV are the last three digits shown on the back of the card near the signature strip.

 
Will I be charged a commission if I use my credit card?  
No commission is charged if you use your credit card at the moment of payment.

 
How can I request an invoice? 
You can request an invoice for your order during the purchase process. If your purchases are registered to your account, the invoices are available from the section "List of invoices".

 
What is a voucher?
A voucher is a discount code that can be entered in the corresponding field at the moment of payment.

 

SHIPPING
 
Is it safe to ship wine via a courier?
We ship our wines in polystyrene packaging designed specifically for the safe shipping of wine and to protect it from light and temperature changes.

 
What are the shipping costs?
Shipping costs vary according to the place of delivery, the wine (if boxed or unboxed), the size and number of bottles. The shipping cost can be checked at the moment of payment.

 
When will the wine be delivered?

The delivery time depends on the availability of the wines purchased and the final destination. From the moment the carton is collected from the company's warehouse, it will normally be delivered (in Italy) within two working days. All information about the delivery of the order is shown in the e-mail which Shop On Line di Cavit will send, or in your account profile if you are registered.

 
Can I request delivery to my place of work?
Yes, you just need to indicate the desired delivery address (whether a company or other address) at the moment of purchase.

 
Can I request delivery outside Italy?

Unfortunately, wine can only be purchased and delivered in Italy.
 
What will happen if nobody is at home at the moment of delivery?
If the box cannot be delivered, the courier will leave a note. It is advisable to provide a telephone number when making your purchase and request to be contacted prior to delivery, so that you can agree the delivery time with the courier.

 

Can my son who is not yet of legal age accept the delivery of my purchase?  
Unfortunately, current legislation does not allow us to consign alcohol products to minors.

 
Can I trace the delivery of my order?
You can use the tracking number to trace your order either on the TNT Courier site or on the Shop On Line di Cavit site in the "Orders" section of your account profile.

 

RETURNS
 
How can I return a bottle that is damaged?
If you receive damaged goods, you should contact Shop On Line di Cavit's customer service department, describing the nature of the problem and attaching photographs detailing the damage sustained. In addition, it is advisable to check the carton together with the courier at the moment of delivery, if appropriate refusing delivery.

 
How can I return a bottle that I no longer want?  
In the case of bottles that are no longer desired, please contact Shop On Line di Cavit's customer service department explaining the reason for the withdrawal of your order.

 
What should I do if the wine is "corked"? 
If the product is defective in any way, please contact Shop On Line di Cavit's customer service department to arrange for the reimbursement or replacement of the bottle.